Privacy Policy

Fluff Walks (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Fluff Walks mobile application and website (collectively, the “Service”).

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, profile photo, address, and payment-related details.

• Pet Information: Pet name, breed, age, special instructions, health notes, and walking preferences.

• Account Information: Login credentials and user preferences.

• Usage Data: App interactions, pages visited, and feature usage.

• Location Data: Approximate or real-time location (only when required for walker matching and service delivery).

2. How We Use Your Information

We use your information to:

• Schedule and manage your appointments.

• Provide personalized grooming services for your pet.

• Process payments securely.

• Send appointment reminders, updates, and promotional offers (if you opt-in).

• Improve our website and services based on your feedback and usage.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Create and manage user accounts

• Match pet owners with nearby pet walkers

• Schedule, manage, and complete walking services

• Process payments and payouts

• Communicate updates, confirmations, and support messages

• Improve app performance and user experience

• Ensure safety, trust, and compliance on the platform

4. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• Secure servers and encrypted connections

• Limited access to personal information

• Regular monitoring for unauthorized access

However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access and update your personal information

• Request deletion of your account and data

• Withdraw consent where applicable

• Opt out of non-essential communications

Requests can be made through the app or by contacting us.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect the functionality of our website.

7. Third-Party Links

Fluff Walks may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties. We encourage users to review their privacy policies.

8. Children’s Privacy

Fluff Walks is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If such data is discovered, it will be deleted promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted within the app or on our website, and continued use of the Service indicates acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [insert email address]
Phone: [insert phone number]
Address: [insert salon address]